ALWAYS CONTACT US BEFORE RETURNING ANY ORDER. WE DO NOT ACCEPT RETURNS THAT WE HAVE NOT BEEN NOTIFIED OF BY EMAIL. NO EXCEPTIONS AT ALL.
Retain ALL packaging until contents have been examined. Returns must be made within 10 days of the date you receive the package.
Returns/Exchanges due to ordering mistake on customer’s part:
This includes customers that fail to ask pertinent questions concerning the product they ordered prior to placing their order. (In the case of the 20 mil thick printable magnet, this includes the purchase of one sheet initially to determine whether it will work in your printer!)
If you have purchased the incorrect item, you may return it within 10 days of purchase. You are responsible for getting the item back to us in the exact same packaging with all of the same packing materials PLUS ANY ADDITIONAL PACKAGING MATERIAL NEEDED TO MAKE UP FOR THE SETTLING THAT OCCURS IN ORIGINAL SHIPMENT. Returns that arrive to us damaged will not be eligible for refunds.
The best thing to do is to re-package the order and write ’refused, return to sender’ on it and drop it off at the appropriate place (USPS, UPS, etc). **If you chose USPS Parcel Post as your shipping option and the order needs to be returned you are responsible for return shipping to us.**
At no time will the original shipping and handling be credited back to you. If you are exchanging the item for a different item, the postage for the new item is your responsibility. If you are returning only, there is a 15% return processing fee or $3.95 per shipping carton or box, whichever is higher.
Too many people order without reading what they are ordering. I refuse to raise my prices in order to cover the mistakes of these people.
This is our policy, with no exceptions.
Non-Returnable items: All by-the-foot magnetic products, rolls that have been cut or altered in any way & magnet that has been printed on. Also non-returnable is any item ordered in large quantities. The quantity depends on the item, if you are concerned please ask. For the printable items, usually anything 500 sheets and over. For most rolls, anything 4 rolls and over. For photo protectors, any quantity over 250 of any of the sizes. Other items vary, so please ask if you are concerned.
Returns/Exchanges due to a Magnet Valley error (I’m human, it happens):
Let us know within 10 days of your purchase and follow the instructions above for sending the item back to us.
Damage in Shipping:
Retain all original packaging and email us as soon as you notice any damage. If you have failed to retain the packaging you will still need to ship the order back to us.
If the order is sent via UPS, original packaging will be needed to process an insurance claim. If you do not have the original packaging, there is nothing we can do, sorry. Email us immediately and we will begin the insurance claim. Once we start the insurance claim, we can usually re-ship the order within a few days.
If the order was sent via USPS, please re-package the damaged order and write ’return to sender’ on it and send it back to us. As soon as we receive it we can re-ship the order out. If you do not want to wait for the original order to be shipped back to us, you can place the order again and once the original order reaches us we can issue the refund for the initial shipment.
If you send something back to us without notifiying us first, no credit will be given for the order. No exceptions.
If you place an order and then cancel it, one of several things will happen. If you cancel the order the next day, (or in some cases the same day) chances are the order has already shipped out to you. In that case, you can write ’refused, return to sender’ on it and send it back. You will be credited for the original item MINUS the original shipping and handling, which is never refundable. Also, you will be charged a fee of $2.95 per shipping carton or 5% for processing the refund, whichever is higher. Cancellations for orders over $100.00 will be subject to a 15% restocking fee as well.
If you place an order for a custom product, it cannot be cancelled for any reason. This includes bulk wholesale orders or any custom cut product (by-the-foot, etc).
USPS Parcel Post Shipping: Please be advised that if you choose USPS Parcel Post as your shipping option and the order comes back to us as undeliverable, you are responsible for the shipping we must pay to accept the order back from the USPS as well as return shipping to you for an address correction.